HairlaSupport
Hairla: AI Hair & Makeup · We're here to help
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Frequently Asked Questions
How does Hairla work?
Upload one selfie and the App uses AI to generate hairstyles, hair colors, makeup looks, beauty filters, glow-up transformations, and cosmetic-style previews — all from that single photo.
Are the results real?
No — results are AI-generated visualizations for entertainment and inspiration only. They are not photographs of real outcomes and are not medical or professional advice.
How do I manage or cancel my subscription?
Subscriptions are billed through your Apple ID and renew automatically. To cancel, open Settings → [your name] → Subscriptions on your iPhone, select Hairla, and cancel. You'll keep premium access until the end of the current period.
How do I restore a purchase?
In the App, go to Profile → Subscription → Restore. Make sure you're signed in with the same Apple ID you used to subscribe.
How do I delete my photos or my account?
In the App, open Profile. Use Delete my photos & data to remove your images while keeping your account, or Delete Account to permanently remove everything. See our Privacy Policy for details.
Does Face Shape, the Salon Card or Glow Light upload anything?
No. Face Shape is measured on your phone with Apple's Vision framework, the Salon Card is rendered on the phone, and Glow Light only uses your screen and camera preview. None of them send data anywhere. Only "Try a New Look" uploads a selfie, and only after you agree to the consent screen.
Is my data private?
Yes. We use your selfie only to generate the looks you request, we ask for your consent before processing, and we never sell your data. Read the full Privacy Policy.
A generation failed or looks wrong — what do I do?
Try again with a clear, well-lit, front-facing selfie. If a generation fails you are not charged for it, and the job appears in your History. Still stuck? Email us with your account email and a description.