Hairla Support

AI Hair & Makeup · We're here to help

Need help? Email us and we'll get back to you, usually within 1–2 business days.
Email Support

[email protected]

Frequently Asked Questions

How does Hairla work?

Upload one selfie and the App uses AI to generate hairstyles, hair colors, makeup looks, beauty filters, glow-up transformations, and cosmetic-style previews — all from that single photo.

Are the results real?

No — results are AI-generated visualizations for entertainment and inspiration only. They are not photographs of real outcomes and are not medical or professional advice.

How do I manage or cancel my subscription?

Subscriptions are billed through your Apple ID and renew automatically. To cancel, open Settings → [your name] → Subscriptions on your iPhone, select Hairla, and cancel. You'll keep premium access until the end of the current period.

How do I restore a purchase?

In the App, go to Profile → Restore Purchases. Make sure you're signed in with the same Apple ID you used to subscribe.

How do I delete my photos or my account?

In the App, open Profile. Use Delete my photos & data to remove your images while keeping your account, or Delete Account to permanently remove everything. See our Privacy Policy for details.

Is my data private?

Yes. We use your selfie only to generate the looks you request, we ask for your consent before processing, and we never sell your data. Read the full Privacy Policy.

A generation failed or looks wrong — what do I do?

Try again with a clear, well-lit, front-facing selfie. If a generation fails, your credit is preserved and the job appears in your History. Still stuck? Email us with your account email and a description.

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